Refund policy

Wholesale Returns & Exchange Policy

Thank you for choosing Pashtush Wholesale. We value your business and are committed to providing you with the highest quality products and service. Please read our Wholesale Returns & Exchange Policy carefully before making a purchase.

Returns

Wholesale orders are not eligible for returns. We only accept exchanges in cases where an item is found to have a manufacturing defect.

To be eligible for an exchange, the item must:

  • Be reported within 7 calendar days from the date of delivery.
  • Be in its original condition, unused, and with all tags and labels intact.
  • Be accompanied by a receipt or proof of purchase (invoice or delivery note).

Pashtush reserves the right to refuse an exchange if the product is not in its original condition, is damaged, or has missing parts due to reasons not attributable to our error.

Exchange Policy

We only replace items that have a manufacturing defect or are damaged during transit. If you receive a defective item, please email us at care@pashtush.com with photographs of the defect, and we will process your exchange request.

To initiate an exchange, the defective item must be shipped back to us at the address provided below:

Return Shipping Address (for courier correspondence only):

Pashtush India
1034, Golden Temple Road
Katra Ahluwalia
Amritsar, Punjab
Pincode – 143001, India
Contact: +91 77196 21780

Shipping for Exchanges:

  • The cost of return shipping for defective products will be covered by Pashtush.
  • For all other cases, the buyer will be responsible for return shipping costs.
  • Clearly mention the Pashtush order ID and your name on the return package.
  • Send the tracking details of your return package to care@pashtush.com.

Refunds

As wholesale orders are not returnable, refunds will not be issued under any circumstances. If an exchange is approved due to a manufacturing defect, we will replace the product with the same or similar item.

Cancellation Policy

1: Cancellation before Shipment
1.1 If a customer cancels their order prior to shipment, no cancellation fee will be imposed.
1.2 The customer shall receive a full refund to the original method of payment.
1.3 To prevent abuse of our cancellation policy, if a customer cancels their prepaid order more than once consecutively, the refund will be issued in the form of store credit only.
1.4 Cancellation is possible only if the order is not yet dispatched and does not involve any customization.

2: Cancellation after Shipment
2.1 If a cancellation request is made after the item has been shipped, a flat fee of Rs. 10000 will be deducted from the refund amount to cover facilitation and courier charges.

3: Cancellation for Customized Orders
3.1 If any customization is requested, cancellation is not possible after receipt of the advance amount, and such advance amount is non-refundable.

4: Procedure for Cancellation Request
4.1 The customer may initiate a cancellation request via the "Returns and Exchange" section under the "Info" tab on our website or Pashtush mobile app.
4.2 The cancellation request must be submitted in the prescribed format. The request will be accepted only after successful verification.

Contact Us

For any further assistance regarding exchanges, cancellations, or shipping, please contact us at:

Email: care@pashtush.com
Phone: +91 77196 21780

We appreciate your cooperation and look forward to serving your wholesale needs with Pashtush.